Customer-support bots FTL

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I was having problems loading http://www.playphone.com (it was returning HTTP 500, Internal Server Error), so I decided I'd report it to the company in the "quickest way possible" (ahem): live chat.

Below is the actual transcript of that rather unsuccessful session, which just goes to demonstrate that live help is really, really appreciated :-)

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An agent will be with you shortly. We appreciate your patience. While you wait feel free to begin typing your question.
Thank you for patiently waiting. You are currently at position number 1 in the queue. We will be with you shortly.
You have been connected to Noemi J.
Noemi J: Hello,Stephen. Thank you for contacting mobile support. My name is Noemi, how may I help you?
Stephen Donner: Hi there
Noemi J: How are you doing today?
Stephen Donner: your homepage is giving me HTTP 500 internal server errors
Stephen Donner: http://s5.tinypic.com/jj3ayv.jpg
Noemi J: May I have your mobile number, please?
Stephen Donner: I already entered that; why do you need it?
Stephen Donner: I'm not a customer yet
Stephen Donner: just reporting to you that your homepage doesn't work
Noemi J: I am apologies for your inconvinient , How you would like me to help you today?
Stephen Donner: Report this error to the webmaster / server op / IT team?
Stephen Donner: did you see the error?
Noemi J: I am apologies we can not see any error if you don't identify the phone number, and model of your phone? I will try to help you what exactly is what you tryin to to ?
Stephen Donner: I'm not using a phone!
Stephen Donner: http://s5.tinypic.com/jj3ayv.jpg
Stephen Donner: it's a web browser
Stephen Donner: firefox 3.0.6, to be exact
Stephen Donner: I'm loading your homepage
Stephen Donner: and it gives the error that I've screenshotted in the URL, above
Stephen Donner: it's an internal server error, which means it's not Firefox's fault
Noemi J: Thank you, one minute while I look up the information requested.
Noemi J: May I have your mobile number, please?
Stephen Donner: omg
Noemi J: Hello,Stephen. Thank you for contacting mobile support. My name is Noemi, how may I help you?
Stephen Donner: are you serious?
Stephen Donner: are you a bot?
Noemi J: We are continually working to obtain new exciting content and hope that you will come back and visit us in the near future for your media content needs. Thank you for choosing PlayPhone as your media content provider.
Stephen Donner: hello?
Thank you for contacting PlayPhone. You may now close this window.
Your session has ended. You may now close this window.

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About this Entry

This page contains a single entry by Stephen Donner published on February 24, 2009 2:03 PM.

7 facts about Stephen Donner -- you probably want to skip this post with your feed reader was the previous entry in this blog.

More web fail, this time of the didn't-provision-enough-commit-bandwidth variety is the next entry in this blog.

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