November 14, 2002

Satellite, One Week Later
Boy what a week. Here's recent events in a nutshell.

  1. I was supposed to be contacted w/in 3 days for installation. It took 5. I called DirecTV and was passed to another company who then passed me to a local company to setup install. We scheduled something for this coming Monday (a week later).
  2. Later Monday afternoon, I was called by yet another installer who claimed they were my installer. I told them they must be mistaken, but they swore they were and that the hardware was on its way to them. Fine, I said, let's just double-check the order: 3 LNB elliptical dish....whhhaaa? The order says round dish? No, I told them, there must be a mistake. I asked the sales agent at DTV three separate times that I was getting an elliptical dish. Ok, I'll call DTV.
  3. Called DTV and verified the invoice really did say a round dish. The helpful sales agent said she'd change the invoice and all would be well. I asked her to double-check that changing the invoice would actually resend the hardware. She said it would, but offered to ask. After 5 minutes on hold, she told me she was mistaken and that the only way to make things right would be to cancel the current order and open a new one. Ok, I said, at which point she told me she had to send me back to sales since she couldn't sell me anything. Whaaa? Fine.
  4. Back to DTV sales. I asked for a 3 LNB elliptical dish and was told I couldn't get one. Whaaaaa? She could give me a 2 LNB dish, but I would have to sign up for Para Todos and get 30 extra spanish channels. Whaaa? No, I'm sorry, I told her, that can't be right. The other agent had no problems selling me the dish (though she really didn't, maybe that was a clue). Fine, I said, bring on Espaņa! I asked about the C LNB kit for adding a third LNB to an elliptical dish and was told it didn't exist. Then she told me that she couldn't actually sell me anything because my order had yet to be cancelled. Sure, it would be cancelled in the DTV Support system, but not in the sales system. I had to wait 24 hours. This was unacceptible and I asked to speak to a manager. The manager told me the exact same thing, and also professed to have no clue about the C LNB kit. When he put me on hold for 10 minutes to talk to Support, I hung up.
  5. I called Expert Satellite back, the company who first took my order but then cancelled it the next day because they thought I was in a Pegasus area. I swore to them that they could sell to me, and got them to re-instate my order with the promise to do research about if they could sell.
  6. 8am Wednesdsay morning, Expert Satellite calls, waking me up, to ask what county I'm in.
  7. I happen to go to Circuit City after lunch and suddenly, my world changed. Not only did they have the C LNB kit, they had elliptical dishes and receivers up the wazoo. On an impulse, I signed up for service on the spot and took the hardware home with me. Bird in the hand, figured Matt (who came with me) and I.
  8. Arrived home on Wednesday evening, there was a message on my machine from Expert Satellite: my hardware was on its way. Uh oh. What to do? What to do? Bird in hand, right? Called to cancel the order at Expert Satellite, but the hardware had already shipped. They told me they'd cancel and for me to just refuse when Brown shoped up at my door with a boatload of hardware.
  9. Later Wednesday night, I decided to do some research on the RCA receivers I'd purchased at Circuit City. Apparantly, they're terrible. Always rebooting, slow as donkeys, overheating problems. The Hughes receivers ES was going to send me had no bad complaints. Shit, I'd already cancelled everything. Oh well.
  10. This morning called Circuit City to schedule my install. They're calling me Saturday morning to set a time.

Whew. What I'm fully expecting is to call DTV on Saturday to set up my service and to find that they won't sell me service because of my four open orders. Sigh. What's next?

Posted by pinkerton at November 14, 2002 9:25 PM