Comments: Feedback from a Mozilla Store customer

Sounds like you've got a raving fan. :) Check out Ken Blanchard's book about Raving Fans, this is *exactly* what the book is about. You win.

Posted by Topher at February 15, 2006 11:20 AM

Topher: The main point in putting this here is to show customer service is important to me. I personally had a bad cs experience with American Automobile Association and had someone help me today. I appreciate the value of good customer service - it has become something of a dinosaur in a lot of companies.

Posted by marcia at February 15, 2006 11:56 AM

Marcia, you really deserve to hear that.

Posted by David Tenser at February 15, 2006 1:25 PM

Yup, I've had a few bad experiences. Someone stepping in and resolving such a problem is truly a blessing.

Posted by Robert Accettura at February 15, 2006 2:41 PM