There's another version here: http://forums.mozillazine.org/viewtopic.php?t=260935 . This one is probably preferable because it appears concise. Courtesy is often a problem and I don't see any mention of that. I also missed the part about not claiming a bug.

By "this one" I meant "yours" is preferable. Forums should consider placing something similar to this where users cannot avoid seeing it before posting.

Hah, it's a small world after all. As you may know, I lead development for SUMO, and Amy Hoy (the author of the article you link to) is a great friend of mine - we worked together at my last job pre-Mozilla. I read the article when she first wrote it, and think there is some good stuff in there.

Although someone else has commented that we don't want to fall into the opposite trap of assuming people are Help Vampires too early, and chasing off genuine newbies. I guess some communities are more prone to one mistake and others to the other.