January 2, 2005

Supporting Mozilla is nice - most of the time

Just want to share a support e-mail I received from an ex-user of Thunderbird:

Date: Mon, 20 Dec 2004 00:39:35 +0200
User-Agent: Mozilla Thunderbird 1.0 (Windows/20041206)
Subject: thunderbird

Why don't you allow signatures at the bottom of your composed e-mails 
like outlook express?

And I think the following is a bit fucking arrogant, mate.
Who the fuck do you think you are, Bill Gates?
You don't answer me and I delete your products and tell everyone on the 
forums I visit how crap it is.
I only need to spread the rumour that your products allow malware.

Here is how fucking arrogant you are:


  Contact

Due to the popularity of Mozilla Thunderbird, I receive a huge amount of 
e-mails every day. Therefore, I need to make a few things clear:

I am /not/ a Mozilla Thunderbird developer, and I am /not/ a Mozilla 
Thunderbird expert either. If you have end-user questions about Mozilla 
Thunderbird itself (not this site), please visit the tech support forum.
E-mails with questions about how to use Mozilla Thunderbird are likely to
be ignored.

That said, if you have a great tip about Mozilla Thunderbird that you 
want to share with others, please let me know about it. Also, any 
suggestions, comments, or questions /about this site/ are warmly 
welcomed, especially the positive feedback!

*If you have read everything above* and still think that you should send 
me an e-mail, then go ahead. The email address is /my last name followed 
by the at-sign, and then home dot se/. But as I said, don't bother 
sending me an e-mail if you're going to ask me questions about Thunderbird.

Some people are idiots. It's as simple as that.

Posted by djst at January 2, 2005 9:28 PM
Comments

> Just want to share an support e-mail I received from a user of Thunderbird:

You mean ex-user :)

I too have been subjected to some email abuse as a result of a problem between Pinball, Firefox and update.mozilla.org. We had the Mac version up on the main page and people did not read the description with its "Mac OSX only" disclaimer, installed it on Windows and screwed up their 'fox. The fault can be spread around a bit (Fx for having differing OS themes, UMO for permitting only one version on the main page / not checking for end-user OS, us for putting the OSX version up on the main page) but I got the abuse that Pinball sucked. Sigh. I also keep getting requests to support Pinball for TB despite a statement on my Pinball page that I won't.

Posted by: David P James at January 2, 2005 10:56 PM

"I only need to spread the rumour that your products allow malware."

Speaking of arrogance...

In the same vein, doing a simple Google search on "thunderbird signatures" brings up a number of pages that this person would have found useful, if they had bothered to check.

Posted by: Martey at January 2, 2005 11:32 PM

Yea... i've had a few of those sent my way from people who stumbled upon my website.

I get a good chuckle.

Posted by: Robert Accettura at January 3, 2005 12:00 AM

Explain again what part of that he saw as arrogant? Seems to me like you're just covering the basics to ensure you don't receive a million and one "support emails" for a product you don't work tech support on anyway.

It's just amazing how many people (A) don't read, (B) DO read but just ignore, and (C) don't care.

Posted by: Thomas 'Zarggg' Ditmars at January 3, 2005 6:33 AM

That person, besides not being able to search, isn't polite at all and doesn't know the meaning of the word arrogant.
If he uses Firefox, he could just write
dict arrogant
in the adress bar...
Or is he an ex-user of Firefox?

Posted by: nuno mira at January 3, 2005 3:39 PM

Yeah, I've been there too over Bugzilla, rather than email.

Just a suggestion, it would be cool if your entire posts were syndicated over to planet rather than just the little blurbs. :)

Posted by: Ali Ebrahim at January 3, 2005 4:22 PM

It's too bad you have to be subjected to that kind of unintelligent rant as a reward for offering support. Should have posted his name so that everyone would know how awesome he is! Trouble is, he wouldn't even be embarassed!

Posted by: Wendell Fields at January 3, 2005 7:02 PM

This particular suport question could be mitigated by bug...

https://bugzilla.mozilla.org/show_bug.cgi?id=73567#c14

Posted by: Peter Lairo at January 6, 2005 9:38 AM