Three Monkeys, Three Typewriters, Two Days

November 5, 2003

More on Bugzilla

Just to expand on my previous post... Bugzilla offers a number of features and a number of annoyances. In fact, anything that's not a feature but generates bugmail is an annoyance, in my opinion.

From a developer's point of view, the features (and I only list features which generate bugmail below; searching and such are not on the "possible annoyance" list) are:

From a project manager's (drivers') point of view, I think the features would be:

From a QA perspective, the features are:

From a user perspective, the features are:

Note that for many operations only some of those groups are interested in the bugmail. Also note that many people wear multiple hats (the developer+QA+user combination being rather common, as well as the QA+user combination).

The bugzilla comments that tend to piss people off are the ones that fall into the "annoyance" category for all of the classes of users involved—mass-changes, pointless tracking bugs, cc-munging, etc, etc.

Posted by bzbarsky at November 5, 2003 12:51 AM