Kathy, over at Creating Passionate Users has a good post titled Don't give in to feature demands where she offers some advice on how to deal with feature requests from your users.
I agree with most of what she has to say and I've been through a lot of this from my years on the legacy Mozilla suite and later, and especially, Firefox.
Kathy offers one piece of advice, though, which I think matters more than almost everything else on the page. She says at the conclusion of the post, "Be brave". I couldn't agree more.
It's not easy saying no. You won't always be right. It only gets worse. Be brave :-)
Posted by: minghong | May 26, 2006 10:39 PM
I think the themeability (is that a word?) and extensibility of the Mozilla product line makes it a lot easier to keep your products streamlined -- it really is the reason Firefox has gotten so popular.
Keep the steam up, we all love what you're doing!
Posted by: Daniel Schierbeck | May 27, 2006 4:00 AM
Ha... I love the term "Active Hater". We have lots of [insert a non-Firefox browser here] fan boys that fall into this category.